1. How do I make a reservation at La Puerta Hostels?

You can make a reservation directly on our website by selecting your desired dates and room type. You can also contact us by phone or email, and our team will help you make your reservation.

2. What is the check-in and check-out time?

• Check-in time: 15.00 p.m.
• Check-out time: 12.00 p.m. Late check-out requests are subject to availability and may incur additional charges.
• Check-out time (private house La Puerta Azul): 11.00 a.m. Late check-out requests are subject to availability and may incur additional charges.

3. What forms of payment do you accept?

We accept all major credit cards (Visa, MasterCard, etc.), bank transfers and cash on arrival. A valid credit card is required to guarantee the reservation.

4. Is breakfast included in the room rate?

Depending on the rate you choose, some plans include breakfast, while others do not. You should check the description of each one.

5. Do you offer airport transfers?

Yes, we offer airport transfers for an additional charge. Please contact us in advance to arrange transportation and confirm availability.

6. Are pets allowed?

Yes, pets are allowed at La Puerta Hostels for a supplement. Please contact us in advance for further assistance.

7. Is Wi-Fi available?

Yes, we offer free high-speed Wi-Fi in all rooms and public areas of the hostel.

8. Can I cancel or change my reservation?

Yes, you can modify or cancel your reservation. However, it is subject to the conditions outlined in our Cancellation Policy. Please refer to that page for details.

9. Do you have luggage storage?

Yes, we offer free luggage storage for guests before check-in and after check-out. Please inquire at the front desk.

10. Are there age restrictions?

Yes, guests must be at least 18 years old to stay at La Puerta Hostels. If you are under 18, you must be accompanied by an adult.

11. Is smoking allowed?

Smoking is not permitted in some rooms and in all public areas. There are designated smoking rooms.

12. How far is the hostel from the city center?

La Puerta Hostels is located in the city center.

13. What is the group booking policy?

For group bookings of 5 rooms or more, different policies may apply. Please contact us directly for group rates and policies.

14. How can I contact La Puerta Hostels?

You can contact us through

• Email Puerta Aqua: puertaqua@gmail.com
• Email La Puerta Azul: lapuertazulsm@gmail.com
• Phone Puerta Aqua: +57 304 6078051
• Phone La Puerta Azul: +57 302 8673164
• Address Puerta Aqua: Calle 18 No 5 66
• Address La Puerta Azul: Calle 18 No 3 103