At La Puerta Hostels, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a booking, or stay with us.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: This includes your name, email address, phone number, mailing address, date of birth, nationality, and identification documents (such as passport or ID).
• Booking Information: Reservation details, stay dates, special requests, and payment information.
• Payment Information: Credit card details and billing address for booking purposes.
• Online Information: Data collected when you use our website, including IP address, browser type, and cookies to enhance your browsing experience.
• Preferences and Feedback: Information about your preferences, special requests, feedback, and reviews provided during or after your stay.

2. How We Use Your Information

We use your personal information to provide you with a seamless experience and improve our services. This may include:

• Processing Bookings: To confirm and manage your reservations and provide personalized services during your stay.
• Communication: To send booking confirmations, special offers, or other relevant updates. We may also use your contact details to respond to inquiries or address concerns.
• Payment Processing: To handle payments and process any applicable refunds or deposits.
• Compliance with Legal Obligations: To comply with any applicable laws, regulations, or government requests.
• Improving Our Services: To analyze how customers use our website and services to improve user experience and tailor our offerings.

3. How We Protect Your Data

La Puerta Hostels takes the security of your personal data seriously. We use a range of physical, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Encryption: Sensitive information such as payment details is encrypted during transmission.
• Access Controls: Access to personal data is limited to authorized personnel only.
• Regular Audits: We regularly review our data protection practices to ensure compliance with industry standards and legal requirements.

Despite our best efforts, no security system is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary and for the purposes outlined in this policy. These third parties include:

• Service Providers: Third-party vendors (e.g., payment processors, booking platforms) that assist us in managing your reservations and processing payments.
• Business Partners: Travel agents, tour operators, and other partners involved in your booking process.
• Legal and Regulatory Authorities: When required by law, we may disclose your information to law enforcement or other government bodies.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We do not use cookies or other tracking technologies on our website. Our analytics solution operates without collecting or storing personal information through cookies or similar methods. Your browsing experience is not tracked or stored by third-party technologies.

If this changes in the future, we will update this Privacy Policy accordingly and provide you with options to manage your preferences.

6. Your Data Protection Rights

You have certain rights regarding the personal data we hold about you. These rights include:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: If your data is inaccurate or incomplete, you have the right to ask us to update it.
• Erasure: You may request that we delete your personal data, subject to legal and contractual obligations.
• Objection: You have the right to object to the processing of your data for certain purposes, such as direct marketing.
• Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service.

To exercise any of these rights, please contact us.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or to comply with legal obligations. When data is no longer required, we ensure it is securely deleted or anonymized.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy regularly. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us.